[2023] Practice with these 6210 dumps Certification Sample Questions [Q50-Q71]

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[2023] Practice with these 6210 dumps Certification Sample Questions

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Avaya 6210 certification exam is designed for IT professionals who want to validate their knowledge and expertise in implementing and configuring Avaya Aura® Contact Center solutions. Avaya Aura® Contact Center Implementation Exam certification exam is ideal for individuals who work with Avaya Aura® Contact Center solutions in a support or implementation role. The Avaya 6210 exam covers a wide range of topics related to Avaya Aura® Contact Center implementation, including architecture, installation, configuration, and troubleshooting. Successful completion of 6210 exam demonstrates that the candidate has the necessary skills and knowledge to effectively design, deploy, and manage Avaya Aura® Contact Center solutions.

NEW QUESTION 50
From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?

Notifications

CC Configuration

System

Server Mode

NEW QUESTION 51
Avaya Aura® Contact Center (AACC) uses Avaya Aura® Media Server (AAMS) media processing capabilities.
When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.

Select the Master Content Store check box for only one media server.

Select the Master Content Store check box for the AAMS server that manages media and prompts.

Select the Master Content Store check box for each media server.

NEW QUESTION 52
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid- range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya
Aura Media Server (AAMS) server type.
What is the maximum number of logged in agents supported for this server type?

500 Agents

300 Agents

100 Agents

200 Agents

NEW QUESTION 53
Which core Contact Center component manages functions such as the logic for call processing, call treatment, call handling, call presentation and the accumulation of data into historical and real-time databases?

Contact Center Manager Administration (CCMA)

Communication Control Toolkit (CCT)

Contact Center Manager Server (CCMS)

Contact Center Multimedia (CCMM)

NEW QUESTION 54
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

The campaign stops functioning.

The campaign will not be created.

The campaign will not receive data.

The campaign will receive calls but no agent is assigned.

NEW QUESTION 55
A customer supplies a server that fully meets the Platform Vendor Independent (PVI) mid-range specifications for an Aura SIP – Voice and Multimedia Contact Server without Avaya Aura® Media Server (AAMS) server type.
What is the maximum number of logged in agents supported for this server type?

500 Agents

300 Agents

100 Agents

200 Agents

NEW QUESTION 56
You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

Database Maintenance utility

RefClient

High Availability

Data export utility

NEW QUESTION 57
Which features should be enabled in the Windows Server operating system before you install Avaya Aura Contact Center?

IIS and XPS Viewer to viewreports on the server.

Storage Manager for SAN’s for managing the remote backups and IIS

TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS
Viewer to view reports on the server.

Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.

NEW QUESTION 58
In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data.
When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?

In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.

In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.

In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.

In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.

NEW QUESTION 59
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

Customized Web pages, displays to the customer.

A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.

Customized Web pages, with customized look and feel, and business logic must be created by the customer.

The External Web server determines the skillset and priority assigned to the contact.

NEW QUESTION 60
The Avaya Aura Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.
Which three statements regarding the AAMS High Availability (HA) feature are true? (Choose three.)

You can perform a manual failover on the Active AAMS.

You cannot perform a manual failover on the Active AAMS.

High Availability (HA) is available only if the AAMS servers are installed on the Red Hat Enterprise Linux (RHEL) operating system.

One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.

NEW QUESTION 61
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

the assignment of a route point for each email skillset

the assignment of a script for each email skillset

the assignment of a vector for each email skillset

the assignment of an open queue for each email skillset

NEW QUESTION 62
After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status.
In the primary AAMS Element Manager navigation pane, which three features do you need to status?
(Choose three.)

Ensure one Element Role is listed for both the Primary and Backup server.

Ensure one Element Role is listed for both the Active and Standby server.

Ensure only two nodes are listed.

Ensure no alarms are listed in the Alarm Description column.

NEW QUESTION 63
You will need to configure Internet Explorer (IE) options to access Avaya Aura® Contact Center (AACC) components such as Contact Center Manager Administration (CCMA).
Which three statements regarding the configuration of Internet Explorer are true? (Choose three.)

CCMA supports the 32-bit and 64-bit versions of Microsoft Internet Explorer.

You must run Internet Explorer in compatibility mode for CCMA and Communication Control Toolkit (CCT).

CCMA supports only the 32-bit version of Microsoft Internet Explorer.

Install Microsoft Internet Explorer 10.0 or 11.0.

NEW QUESTION 64
You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.
Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

Assign an AAD login ID and password to each agent.

Enable Agent Desktop integration in each agent’s Call Presentation Class.

Associate a domain user account with each agent.

Acquire each agent’s telephone.

NEW QUESTION 65
You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC).
As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.
What is the correct procedure to disable Remote Access Services?

Disable RAS using the Avaya Aura Contact Center Roles and Features Installer

Disable RAS in Administrative Tools > Computer Management

RAS is disabled automatically by the AACC R7 installation DVD

Disable RAS in Administrative Tools > Remote access connection Manager

NEW QUESTION 66
A customer has Avaya Aura® Contact Center (AACC) and Avaya Aura® Unified Communications Platform Integration.
For the Avaya Aura® Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

Enable TLS encryption for Hosts.

Install a Signed Certificate from a Trusted Host.

Add the Avaya Aura® Contact Center as a Trusted Host.

Add a Routing Policy for the AACC.

NEW QUESTION 67
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

the Outbound Campaign Management Tool

the Outbound Message Handler

the Inbound Message Handler

the Rules Engine

NEW QUESTION 68
You have been asked to install an Avaya Aura Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.
What is the next required step?

Install the Replication Server for database replication.

Run the High Availability tool on the Standby Server.

Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

Reboot the Primary and Secondary Server so that they will synchronize.

NEW QUESTION 69
In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component.
An unmanaged switchover results from a hardware, network, database or power failure.
Which three conditions must be satisfied before a switch over can occur? (Choose three.)

The active server database and standby server database are synchronized, and the standby server database isshadowing the active server database.

On the active server, all critical CCMS and CCT services are monitored and running.

The active and standby servers are in a running state.

The active and standby servers have switchover enabled.

NEW QUESTION 70
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

OD application steps can include call treatments, such as music or ringback.

OD allows you to view real-time statistics for each skillset.

OD applications can provide call routing, such as skill-based routing.

OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

NEW QUESTION 71
Avaya Aura Contact Center (AACC) uses Avaya Aura Media Server (AAMS) media processing capabilities.
When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.

Select the Master Content Store check box for only one media server.

Select the Master Content Store check box for the AAMS server that manages media and prompts.

Select the Master Content Store check box for each media server.

Avaya 6210 certification exam covers a range of topics related to Avaya Aura® Contact Center, including installation, configuration, and maintenance of the contact center platform. It also includes topics on how to build and manage contact center applications and perform troubleshooting and performance tuning. By passing 6210 exam, candidates can demonstrate their expertise in using Avaya Aura® Contact Center solutions to improve customer engagement and satisfaction.

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