Free GCP-GCX Exam Files Downloaded Instantly 100% Dumps & Practice Exam [Q46-Q64]

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Free GCP-GCX Exam Files Downloaded Instantly 100% Dumps & Practice Exam

Free Exam Updates GCP-GCX dumps with test Engine Practice

The GCP-GCX exam is a comprehensive test that covers a wide range of topics related to the Genesys Cloud CX platform. These topics include customer engagement, call routing, reporting and analytics, and more. GCP-GCX exam is designed to be challenging, but it is also fair and transparent. Candidates who pass the exam will have demonstrated a high level of expertise in the use of the Genesys Cloud CX platform.

NO.46 _________ binds the numbering plan with the trunk.

Inbound route

Outbound route

Edge

Edge Group

NO.47 You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

By asking your carrier what you would need.

On the PSTN carrier’s web site.

Get a default trunk line installed.

In the Genesys Cloud CX Resource Center.

NO.48 Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

Supervisor

admin

employee

User

NO.49 Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

Place and receive both ACD and non-ACD calls.

Place ACD and non-ACD calls, but not receive.

Receive ACD and non-ACD calls, but not place.

Place and receive ACD calls; non-ACD calls can neither be place nor received.

NO.50 Which of the following are AND Evaluation Methods? (Choose three.)

All skills matching

Best available skills

Bullseye matching

Disregard skills

Agent availability

NO.51 Jenny is monitoring five queues in real-time. She identifies one of the queues’ Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

My Queues Activity

Queues Activity

Queue Performance

Performance Dashboard

NO.52 All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

Create a Site

Assign the Edge to a Site

Configure a trunk

Create an Edge Group

Associate the network interface

Authenticate the Edge

Configure the Edge Connectors

NO.53 Genesys Cloud CX ACD assigns interactions to the most appropriate agent available.
Which of the following attributes is used to determine the best available agent? (Choose three.)

Language skills

Additional attribute ratings

ACD skills

Time since last ACD interaction

Staffing requirements

NO.54 Select the categories of Prompts in Architect. (Choose two.)

User

Data

System

NO.55 Select the categories of Prompts in Architect. (Choose two.)

User

Data

System

NO.56 Which of the following statements is NOT true regarding numbering plan?

It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

Numbering plan is also known as a dial plan.

Numbering plan can be added or modified based on the organizational requirements.

It has to be created manually.

NO.57 Select the factors which can cause report generation failures and increased runtimes. (Choose two.)

Adjusting report parameters in order to include fewer agents, queues, and interactions.

Running reports during peak hours.

Reviewing and ensuring the usage of scheduled reports.

Asking every team member to run and save a copy of the report.

NO.58 Select all the question types available while creating an Evaluation Form. (Choose three.)

Multiple Choice

Yes/No

Fill in the blank

Range

Multiple Response

NO.59 Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

Digital

Human Capital Management

Workforce Engagement

NO.60 You can add more than one outbound route to the contact center.

True

False

NO.61 Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?

Genesys Cloud CX Admin

Genesys Cloud CX User

Genesys Cloud CX Reporting

Genesys Cloud CX Supervisor

NO.62 Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

Architect

Automatic Call Distribution

Emergency Groups

Scheduling

NO.63 Which of the following is NOT a Genesys Cloud CX Collaborate feature?

Text Chat

AI Chat

Video Chat

Content Management

NO.64 Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)

Harmony OS

iOS

Windows 10 Mobile

Android

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