Q14. You are the program manager for your organization. Management has asked you to create a method to track the program stakeholders’ concerns, threats, and demands for communication. They would like you to map out each stakeholder or stakeholder group and identify trends within the chart to help your program communicate better. What type of a chart should you create for management?

Q15. The retail chain will be using a vendor to provide engineers for a security camera network design and implementation. Presently, the team is determining the details needed for the documentation that will help select the company to provide the services. This also includes evaluation criteria for comparing the proposals received. In what process is the team involved?

Q16. Two project managers in your program, Marcy and Mary, are not agreeing with the scheduling of project resources and they have asked for your help to determine the resolution. They are refusing to speak with each other and each is telling you that the other person is scheduling project resources for the project that are already scheduled to complete the work. In the communication model, what component represents the disagreement of these two project managers and their refusal to speak with each other about a resolution?

Q17. You are the program manager for your organization. Your current program is to create a new recreational facility in your city. Franklin, the Chief Executive Officer, is concerned about meeting all of the financial and schedule requirements of the proposed program. Martina, the mayor of your town, wants to make certain the program meets all safety requirements and building codes. Your supervisor, Mary Ann, is the Program Director, and she is concerned about the start date of your program. Another stakeholder, Hal, is worried that your resources may be spread thin on the program as some of the resources are on multiple projects in your program. To whom will you report to in this program?

Q18. A Project Manager has been working on quality process of a project at a major defense contractor. The Project Manager discovers that an employee has been reselling some repair material that he has declared as scrap material at a small profit. The item is very costly. What should the Project Manager do?

Q19. Program A is dependent upon program B to complete benefits sustainment for two benefits. Program A is on track to meet program benefits. However, program B’s program manager has just advised that program B has been closed.
What should program A’s program manager update and review first with the stakeholders?

Q20. Your program will create new software and install new hardware for your organization. Some of the goals of the program is to improve employee morale, improve customer service, and boost customer satisfaction. These intangible goals need metrics. What program stakeholder is responsible for quantifying these goals?

Q21. A program completes all component projects and all identified benefits are being delivered.
However, the program sponsor is concerned that long-term benefits may not meet organizational performance parameters. What can the program manager do to address the program sponsor’s concern?

Q22. Kelly’s program is slipping on its schedule. Management is worried that the program will be late and this will cost the organization several thousand dollars in fines and penalties. They’ve asked Kelly to use a schedule duration compression technique that will help the program finish on time. The technique that Kelly can use, however, should not add costs to the program. What duration compression technique should Kelly use in this instance?

Q23. Julie is the project manager of the NHQ Project. She and her project team have successfully finished the project and the customers have signed the project closure agreement. Julie has compiled all of the project records and the project’s lessons learned documentation. What should Julie do with the project’s lessons learned documentation?

Q24. Julie is the program manager of the NHQ Program for her organization and she believes the program is now complete. Julie is closing her program, and she’s working with her program sponsor to review the program’s deliverables and benefits. Janet, the program sponsor, is very pleased with the program and agrees that the program has met the program scope. What should Julie and the program sponsor do next?

Q25. You are the program manager of a new program in your organization. This program will last for one year and your program team will work full-time on the effort. The nature of the work requires that the program team work closely together for the next year, but many of the program team members have never met one another.
You decide to take the team on an outing where they can work together through challenges, learn teamwork, and get to know one another. This is an example of what process?

Q26. In preparation for the development and submission of the program master schedule to a client, the program manager meets with the component project manager and master program scheduler to discuss the work breakdown structure (WBS). During the meeting, the master scheduler indicates that the master program schedule should include which of the following?

Q27. After an organization initiates a strategic program, several project managers express interest in joining the program team. The program manager’s supervisor recommends a list of project managers to be part of the team.
What should the program manager do to select the project managers?

Q28. What percentage of communication is nonverbal?

Q29. You are the program manager for your organization and you’re trying to determine if you buy or build a software solution for your organization. If you build the solution it’ll cost you $75,000 to create and it’ll cost you
$12,000 per month to support. If you hire a vendor they can build the solution for $63,000 but their solution will cost you $15,500 per month to support. How many months would you have to use your in-house solution to equate to the cost of the vendor’s solution?

Q30. A wild life protection organization opposes your program, which involves the cutting of around 200 trees to make way for the construction of a building. Which of the following correctly defines the organization in program management terminology?

Q31. A team member has made a mistake during the installation of a fixture in your program. You have requested that the team member should correct the problem so that the fixture is installed properly. Once the team members has corrected the problem what action should be taken next?

Q32. You are the program manager for your organization. Your current program is to create a new recreational facility in your city. Franklin, the Chief Executive Officer, is concerned about meeting all of the financial and schedule requirements of the proposed program. Martina, the mayor of your town, wants to make certain the program meets all safety requirements and building codes. Your supervisor, Mary Ann, is the Program Director, and she is concerned about the start date of your program. Another stakeholder, Hal, is worried that your resources may be spread thin on the program as some of the resources are on multiple projects in your program. To whom will you report to in this program?

Q33. The above performance report shows the earned value (EV) analysis for a program. The program director performs a high-level analysis and must present a summary narrative to the steering committee.

What do the current findings show?

Q34. You are the program manager for the GHT Program for your company. This program has a budget at completion of $789,000 and is currently 40 percent complete, though it was scheduled to be 50 percent at this time. Your program has spent $325,000 of the budget to date. Based on this information, how many pennies is your program losing per dollar spent on the work?

Q35. Which of the following is not a phase of program life cycle?

Q36. You are the program manager for your organization. Your program has recently completed its program scope and you’ve transferred the benefits to the operations of your organization. Before your program is considered closed you must complete some forms and procedures as required by your organization. The requirements to complete the forms and paperwork are also known as what?