Nov 04, 2022 Updated ITILFND_V4 Dumps Questions For EXIN Exam [Q23-Q37]

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Nov 04, 2022 Updated ITILFND_V4 Dumps Questions For EXIN Exam

Best Value Available Preparation Guide for ITILFND_V4 Exam

NO.23 What are ‘engage’, `plan’ and `improve’ examples of?

Service value chain activities

Service level management

Service value chain inputs

Change control

NO.24 What is typically needed to assign complex incidents to support groups?

A self-help tool

The incident priority

A change schedule

The incident category

NO.25 Which is included in the purpose of the ‘service level management’ practice?

To maximize the number of successful service and product changes

To ensure accurate information about the configuration of services is available

To set clear business-based targets for service levels

To ensure that suppliers and their performance are managed appropriately

NO.26 Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the ‘start where you are’ guiding principle.

measurement

tools

plans

process

NO.27 Which statement about outcomes is CORRECT?

Outcomes are one or more services that fulfill the needs of a service consumer

Service providers help service consumers achieve outcomes

Outcomes help service consumers achieve outputs

Helping service consumers achieve outcomes reduces service provider costs

NO.28 Which term is used to describe the prediction and control of income and expenditure within an organization?

Charging

Governance

Budgeting

Accounting

NO.29 Which is a purpose of the ‘service level management’ practice?

To establish and nurture the links between the organization and its stakeholders

To ensure that the organization’s suppliers and their performance are managed appropriately

To set clear business-based targets for service levels

To support the agreed quality of a service handling all agreed, user-initiated service requests

Explanation/Reference:

NO.30 Which is an important principle of communication in service operation?

Information should always be communicated

It has an intended purpose or a resultant action

Meetings are always the best method of communication

It is stored in the configuration management system

NO.31 Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

Information security management

Monitoring and event management

Incident management

Change control

NO.32 Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

information

costs

utility

warranty

NO.33 What is described by the service value system?

How all the components and activities of the organization work together as a system to enable value creation

Services based on one or more products, designed to address needs of a target consumer group

Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

How to apply the systems approach of the guiding principle think and work holistically

NO.34 Which practice has a purpose that includes ensuring that risks have been properly assessed?

Service configuration management

Problem management

Service level management

Change control

NO.35 Which practice updates information relating to symptoms and business impact?

Service level management

Change control

Service request management

Incident management

NO.36 What does the `C’ in `RACI’ refer to?

Communicate

Configure

Customer

Consult

NO.37 Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule

1 and 2

1 and 3

2 and 4

3 and 4

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