NO.13 Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

NO.14 Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

NO.15 Which settings can you control for the e-mail channel setup? Note: There are 3 correct Answers to this question.

NO.16 Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.

NO.17 What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

NO.18 Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

NO.19 Which objects can be used within ticket creation to automatically determine the registered product?

NO.20 Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

NO.21 What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.

NO.22 Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

NO.23 Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

NO.24 Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

NO.25 Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.

NO.26 Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

NO.27 What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.