QUESTION 24
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)

QUESTION 25
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

QUESTION 26
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?

QUESTION 27
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

QUESTION 28
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)

QUESTION 29
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)

QUESTION 30
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?

QUESTION 31
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?

QUESTION 32
The SIP CTI link between a SIP-enabled Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.
Which three objectives does secure communication commonly aim to achieve? (Choose three.)

QUESTION 33
When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?

QUESTION 34
Trace Control is utility used to manager traces for the Contact Center servers.
Which three statements regarding for the Trace Control Utility are true? (Choose three.)

QUESTION 35
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?

QUESTION 36
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?

QUESTION 37
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?

QUESTION 38
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

QUESTION 39
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

QUESTION 40
Avaya recommends that audio played by the Avaya Aura Media server (AAMS) be encoded.
Which three settings are the recommended settings to provide optimum performance? (Choose three.)

QUESTION 41
A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.
Which Historical Report folder (category) should be examined?

QUESTION 42
The Avaya Grep SipSequence.html report is generated from a call’s SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

QUESTION 43
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)

QUESTION 44
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?

QUESTION 45
At an elevated level, engineers have designed the architecture of SIP around four (4) varieties of components.
Which SIP entity is comprised of two sub-components, where one component initiates SIP requests and the other component responds to requests?

QUESTION 46
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)

QUESTION 47
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

QUESTION 48
At an elevated level, engineers have designed the architecture ol SH’ around ttv<> varlel les of component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?