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[Mar 04, 2023] C_C4H510_04 Sample with Accurate & Updated Questions

C_C4H510_04 Exam Info and Free Practice Test | PassLeaderVCE

SAP Service Cloud Certification Exam Topics:

Topic Areas Topic Details, Courses, Books Weighting
Maintenance Plan Explain Maintenance Plan & its usage in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%
Service Business Process Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
User Management Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Contracts and Case Management Explain Contracts & Case Management in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%
Service Objects Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.

C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 > 12%
Personalization and Extensibility Identify how to use personalization and extensibility, including mashups and custom business objects.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%
Reporting Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 < 8%
Data Management Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Basic Setup Settings Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%
Service Elements and Notification Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.

C4H440 (SAP CLOUD FOR CUSTOMER 2011)
C4H510 (SAP CLOUD FOR CUSTOMER 2011)

 8% – 12%

SAP C_C4H510_04 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

 

NEW QUESTION 40
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 41
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.

 
 
 
 
 

NEW QUESTION 42
Which option do you have to mark a field as mandatory?

 
 
 
 

NEW QUESTION 43
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

 
 
 
 

NEW QUESTION 44
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 45
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 46
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

 
 
 
 

NEW QUESTION 47
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.

 
 
 
 
 

NEW QUESTION 48
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 49
Which key user tool allows you to change field properties on the SAP Service Cloud UI?

 
 
 
 

NEW QUESTION 50
Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

 
 
 
 

NEW QUESTION 51
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.

 
 
 
 
 

NEW QUESTION 52
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 53
A maintenance plan is created with the condition “Every 5 weeks”. Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

 
 
 
 

NEW QUESTION 54
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 55
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 56
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 57
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 58
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

 
 
 
 

NEW QUESTION 59
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.

 
 
 
 
 

NEW QUESTION 60
Which of these template formats is supported by the Data Workbench?

 
 
 
 

NEW QUESTION 61
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

 
 
 
 

NEW QUESTION 62
Which actions are prerequisites to implement registered products? Note: There are 2 correct Answers to this question.

 
 
 
 

NEW QUESTION 63
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?

 
 
 
 

NEW QUESTION 64
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

 
 
 
 
 

Pass SAP C_C4H510_04 Premium Files Test Engine pdf – Free Dumps Collection: https://www.passleadervce.com/SAP-Certified-Application-Associate/reliable-C_C4H510_04-exam-learning-guide.html

         

Related Links: www.stes.tyc.edu.tw www.stes.tyc.edu.tw myportal.utt.edu.tt myportal.utt.edu.tt myportal.utt.edu.tt myportal.utt.edu.tt

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