Use Free GCP-GC-IMP Exam Questions that Stimulates Actual EXAM [Q27-Q44]

Rate this post

Use Free GCP-GC-IMP Exam Questions that Stimulates Actual EXAM

Get 100% Real GCP-GC-IMP Free Online Practice Test

QUESTION 27
What type of trunk would you create to connect to an AudioCodes Mediant gateway?

External trunk

Network interface trunk

WebRTC phone trunk

SIP phone trunk

QUESTION 28
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

Genesys Cloud 1

Genesys Cloud 2

Genesys Cloud 3

Genesys Cloud 4

QUESTION 29
How many types of Genesys Cloud Contact Center Licenses are available?

QUESTION 30
Which protocol is used for transporting Digitized Audio?

UDP

TCP

RTP

SIP

QUESTION 31
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

Add meaningful tags to the document.

Add a priority of “high” to this document.

Make sure you name the document in a way that is easy to search for.

Number the documents in such a way that this one appears at the top of the list.

QUESTION 32
What is the maximum file size that a user can upload into Genesys Cloud Documents?

10 MB

100 MB

2 GB

No Limit

QUESTION 33
Calling Name and Address can be overridden.

True

False

QUESTION 34
What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

Managed IP Phones

IP Phone Templates

Base Settings

Default Station configuration

QUESTION 35
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

Blackberry OS

IOS

Windows 10 mobile

EOS

Android

QUESTION 36
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

Workspaces

People

Queues

Groups

QUESTION 37
Where can you find people in your organization and add external contacts to the organization?

Documents

Activity

Directory

Location

QUESTION 38
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

Supervisor

admin

employee

User

QUESTION 39
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.

The education information can be verified against the human resources database.

The profile information can be used to keep LinkedIn information updated.

When employees have free time, they can review biographies of their peers.

Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.

QUESTION 40
Which statements are true regarding the role of Designated Contacts? (Choose three.)

Designated Contacts provide the first level of support for their organization.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

Designated Contacts are the only people within an organization with access to the Resource Center.

Designated Contacts are the only people within the organization who may contact and work with support.

QUESTION 41
Which statements are true regarding the role of Designated Contacts? (Choose three.)

Designated Contacts provide the first level of support for their organization.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

Designated Contacts are the only people within an organization with access to the Resource Center.

Designated Contacts are the only people within the organization who may contact and work with support.

QUESTION 42
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

QUESTION 43
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

Activity

Chat Icon

Documents

Admin

QUESTION 44
Which feature is used to share a document of size 1 GB size through chat?

Attach Button

Workspace sharable link

Drag and Drop

Add web links

Loading …