Q71. In which of the following business analysis areas does the traditional systems analyst role primarily operate?

Q72. Different reactions may be observed when a change to working methods is proposed. These reactions include:
a. Enthusiasm for the change.
b. Fear of the change.
c. Reduced performance on the job.
d. Reluctant acceptance of the change.
Which of the following represents the typical sequence of these four reactions?

Q73. Business analysis bridges the gap between which two disciplines?

Q74. Which of the following statements about business activity models (BAM) is correct?

Q75. Which of the following diagrams helps the business analyst to document a range of issues that have been uncovered about a business situation?

Q76. What does the M stand for in MoSCoW?

Q77. The entity relationship model below shows the relationship between Product and Order. Which of the following business rules is correct and is reflected in the diagram?

Q78. An IT department needs to upgrade its hardware to run the new version of an established operating system.
The cost of this required upgrade is $2 million. As an alternative, the IT director has suggested that the company should change to a completely different operating system. Although this will cost $6 million, the change will bring many other benefits, including cheaper maintenance costs and increased security. What is the avoided cost in his proposal?

Q79. Which of the following is an input to the ‘Investigate the Situation’ stage of the business analysis process model?

Q80. When undertaking a CATWOE’ analysis, which sequence should the first four letters be considered in?

Q81. Which of the following BEST describes the cause of a bottleneck in a business process?

Q82. A batch program runs every night to raise invoices. The next day these invoices are posted out to customers by a clerk. Customers pay the invoices with cheques. The cheques are then banked by a clerk. In this scenario, which of the following represents a business event?

Q83. The following requirement has been identified; The system must be able to record customer payments’. What type of requirement is this?

Q84. An airline wishes to assess the punctuality of its flights. What type of business activity would do this?

Q85. The senior managers of an organisation recognise that they employ knowledgeable, committed staff. Under which category of a SWOT will this be recorded?

Q86. Which of the following BEST describes an ethnographic study?

Q87. Which of the following is considered by the Boston Box?