All Obstacles During Financial-Services-Cloud Exam Preparation with Financial-Services-Cloud Real Test Questions [Q56-Q73]

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All Obstacles During Financial-Services-Cloud Exam Preparation with Financial-Services-Cloud Real Test Questions

Fully Updated Free Actual Salesforce Financial-Services-Cloud Exam Questions

Salesforce Financial Services Cloud (FSC) Accredited Professional Certification Exam is designed for professionals who want to demonstrate their expertise in Salesforce’s financial services cloud technology. Salesforce Financial Services Cloud (FSC) Accredited Professional certification is ideal for individuals who work in the financial services industry and are responsible for implementing Salesforce’s FSC solutions for their clients. Financial-Services-Cloud exam covers a range of topics, including financial services industry trends, customer relationship management, and Salesforce’s FSC features and capabilities.

NEW QUESTION 56
What is the purpose of the service cloud (customer) portal? (2 answers)

To share support reports and dashboards with high profile accounts

To provide Web self-service by exposing knowledge articles

To allow customers to log and check the status cases online

To allow partners to access contact records for case collaboration.

NEW QUESTION 57
A consulting firm is asked to add Events and Milestones to a Lightning record page to give financial advisors deeper insights into their customers’ lives.
What should the consultant configure to enable advisors to capture Once-in-a-Lifetime events and, at the same time, prevent users from accidentally creating more than one event of such an event type?

Once-in-a-Lifetime event types

Special event types

Single event types

Unique event types

To enable advisors to capture Once-in-a-Lifetime events and prevent users from accidentally creating more than one event of such an event type, the consultant should configure Unique event types. Unique event types are event types that can only be created once for each contact or individual, such as birth, death, or marriage. By using Unique event types, the consultant can ensure that advisors can capture important life events for their customers and avoid duplication or inconsistency.

NEW QUESTION 58
What actions can a Wealth Advisor take from the Life Events card7

Create Case

Create Lead & Referral

Open an Account

Request Record Approval

Create Opportunity

NEW QUESTION 59
What capabilities included in the FSC license can assist bankers in focusing on the most promising referrals?

Einstein Referral Scoring for FSC

Referral Routing Rules

Intelligent Need-Based Referrals and Scoring

Referral Approval Processes

NEW QUESTION 60
Financial Advisors can create a financial goal to track a client’s progress toward major purchases, retirement savings, or other life goals. Which statements are correct?

You can only create savings-oriented goals.

You can’t create a goal for paying down a debt.

You can associate a goal with a specific financial account.

Financial Goals require the Financial Goals permission set to be visible to a user.

NEW QUESTION 61
Users at Lake Bank have been creating multiple events for once in a lifetime event such as birth. What should an Administrator do to prevent users from accidentally creating more than one event of such an event type?

Create an Apex trigger that will prevent the saving of multiple one-time events

Select the Unique checkbox on the picklist value for the Event Type field on the Person Life Event object

Remove user’s ability to create one-time events

Create a validation rule that will stop the user if they attempt to add multiple one-time events.

NEW QUESTION 62
Personal Banker Hank Burton receives a call from the client Rachel Adams. Rachel can’t access her checking account details. What FSC feature that links customers, financial accounts, or households to specify issues should Hank use to report this issue?

Activities

Service Requests

Relationship Builder and Map

Cases & Alerts

NEW QUESTION 63
Lake Tahoe Bank has duplicate client records in their current CRM system because they come from a different systems of record. Any changes made in Salesforce should be updated in the source system. What can a Salesforce Administrator do to help bankers get a consolidated view of the individual in the Financial Services Cloud?

Leverage Financial Services Cloud Relationship Groups to link duplicate client records and create a consolidated view.

Implement deduplication rules in Salesforce and let the integration handle the updates to the source system.

Create a custom Person Account hierarchy to link duplicate client records.

Create custom components to provide a single view of the client.

Link individuals using related contacts to link duplicate client records

Explanation
A Relationship Group is a construct in Financial Services Cloud that allows you to model complex and dynamic relationships between clients and accounts. You can use Relationship Groups to link duplicate client records and create a consolidated view of their financial data, activities, and interactions. You can also use Relationship Groups to sync data between Salesforce and the source system using external IDs and integration tools. Verified References: : Salesforce Financial Services Cloud Implementation Guide, page 67.

NEW QUESTION 64
Which three standard fields are available to track a customer’s retirement goal process?

Target Value

Actual Value

Total Value

Target Date

Contributions

NEW QUESTION 65
To access Financial Services Cloud Lightning Components “My Domain” must be enabled. How does the System Admin accomplish this?

Open a case with Salesforce Support

Enable Communities

Go to Custom Settings and edit the Industries Settings

NEW QUESTION 66
A client has called their Financial Advisor to open an Education Savings Account for their first child. What 2 steps should the Financial Advisor take in the Financial Services Cloud App to capture that information?

Create a Life Event for the birth of the child and a Referral for the Education Savings Account

Create a case and include the target Savings amount for the Education Savings Account and relate the case to the child’s Person Account.

Create a Referral for the Banker for an Education Savings Account

Create a Life Event for the birth of the child and a Financial Goal for the Education Savings Account

Create two Life Events, one for the birth of the child and one for the Education Savings Account.

Explanation
The following steps should be taken by the Financial Advisor in Financial Services Cloud App to capture the information about opening an Education Savings Account for their client’s first child:
Create a Life Event for the birth of the child and a Referral for the Education Savings Account. A Life Event is a construct in Financial Services Cloud that allows you to track significant events in your client’s life that may affect their financial needs or goals. You can use Life Events to create a record for the birth of the child and link it to the client’s account. A Referral is a construct in Financial Services Cloud that allows you to capture a customer need or interest and assign it to another advisor or line of business. You can use Referrals to create a record for the Education Savings Account and route it to the appropriate banker.
Create a Life Event for the birth of the child and a Financial Goal for the Education Savings Account. A Financial Goal is a construct in Financial Services Cloud that allows you to track your client’s financial objectives and measure their progress towards achieving them. You can use Financial Goals to create a record for the Education Savings Account and associate it with the client’s account and financial accounts. Verified References: : Salesforce Financial Services Cloud User Guide, page 29. : Salesforce Financial Services Cloud User Guide, page 30. : Salesforce Financial Services Cloud User Guide, page
33.

NEW QUESTION 67
Which three of the following statements are correct about the Actionable Relationship Center Manager (ARC)?

To enable users to see the ARC, you will need to add the component for ARC to the page layout.

ARC displays up to 5 related lists that have a configured compact layout.

ARC is certified to work with Person Accounts and Individual Accounts.

The Salesforce Admin has to create a permission set for granting access to the ARC – FSC Lightning component.

The Association Type picklist controls the account-account relationship that display in the ARC.

NEW QUESTION 68
What should a Financial Advisor use to model the relationship between a business contact and a client that is modeled as a person account?

Account-Account Relationship

Contact-Contact Relationship and the Reciprocal Rote

Reciprocal Role

Account-Contact Relationship and the Reciprocal Role

NEW QUESTION 69
The Salesforce Admin at Lake Tahoe Wealth Management Company wants to ensure that the advisors at his firm can quickly see the most important client data in the Actionable Relationship Center (ARC). What must the Admin configure for each object to display the most important fields on the side panel of ARC?

Compact Layout

Page Layout

Search Layout

Lightning Record Pages

Field Sets

Explanation
To display the most important fields on the side panel of ARC, the Admin must configure the Compact Layout for each object. The Compact Layout is a layout that determines which fields appear in key places in Salesforce such as record highlights areas, list views, lookup dialogs, and global search results. The Admin can use the Compact Layout to select up to 10 fields that are most relevant for each object and display them on the side panel of ARC

NEW QUESTION 70
Relationship Management enables you to (Check the 3 that apply)

Define who are the members of a Relationship Group.

Define the Role of the Member of the group

Display Financial Holding Data

Define Primary Group for a Member

NEW QUESTION 71
Scott Adams is opening a savings account at his mom’s bank. The personal banker Hank Burton wants to make sure all Scott’s financial data is rolling up to his parent’s household, Adams Household. Rachel Adams, Scott’s mom already is the primary member of the Adams Household. How can the banker accomplish this?

Make the Adams Household Scott’s primary group and make him the primary member.

Make the Adams Household Scott’s primary group and edit the Activities & Objects to roll up.

Disable the primary group setting for Scott on the Adams Household.

NEW QUESTION 72
Which 3 out of the box capabilities come with Financial Services Cloud Lead & Referral Management?

Referral Conversion

Assigning a Referral

Round Robin Referral Routing

Accepting a Referral

Referral Automated Approvals

NEW QUESTION 73
Lake Tahoe Bank, an existing Salesforce customer, is planning to implement FSC. Their Salesforce Admin is considering whether to use a new Salesforce org for the FSC users, or upgrade the existing org. Which considerations indicate that upgrading the existing Salesforce org is the better choice?

The bank wants to use this project as an opportunity to retire customizations.

Data migration is a big concern. The current org has a large amount of data and the bank wants to minimize data migration efforts.

The bank is currently using several ISV solutions and re-implementing them would be a big effort.

The current implementation is using a product-centric view and the bank wants to move to a customer-centric view.

The bank has limited redesign opportunities for business capabilities.

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Obtaining the Salesforce Financial Services Cloud (FSC) Accredited Professional Certification demonstrates a high level of expertise in the FSC platform, and can lead to increased career opportunities and higher salaries. It is also an indication to employers that the candidate has the skills and knowledge required to effectively manage the FSC platform, and can be trusted to implement and manage the platform in a professional and efficient manner.

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