Peoplecert Certification Certification ITILFNDv5 Sample Questions Reliable [Q76-Q97]

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Peoplecert Certification Certification ITILFNDv5 Sample Questions Reliable

Prepare for the Actual Peoplecert Certification ITILFNDv5 Exam Practice Materials Collection

NO.76 Which option is CORRECT in the context of a digital product and a digital service?

A digital service enables value through the use of digital products

A digital product replaces the need for services

A digital service is limited to internal IT systems

A digital service is independent of a digital product

NO.77 Which chapter of a practice guide provides recommendations for the successful automation of the practice?

Information and technology

Partners and suppliers

Organizations and people

Value streams and processes

NO.78 Which of the following BEST describes a release?

The addition, modification, or removal of anything that could affect services

A version of a product, service, or other configuration item made available for use

An unplanned interruption to a service or reduction in the quality of a service

A cause, or potential cause, of one or more incidents

NO.79 What is continuous integration?

Automatically releasing every code change into production

Regularly merging code into a central repository with automated builds and tests

The ability to track and evaluate service value

A method of ensuring ultra-scalable systems through operations engineering

NO.80 Which of the following is a key success metric for the ‘acquire’ activity?

Number and impact of incidents and performance deviations

Quality of the resources and services outsourced from suppliers

Service performance against the agreed SLA targets

Negative impact of changes on service availability and performance

NO.81 Which of the following activities BEST represents transfer of goods in a service offering?

A cloud user accesses shared online storage

A service provider supplies new laptops to the customer

A customer receives advice from a helpdesk agent

A team attends a virtual training session

NO.82 Which set correctly lists the components of the ITIL Value System (VS)?

Value streams, projects, releases, incidents, changes

Guiding principles, governance, discover, deliver

Products, services, customers, suppliers, partners

Guiding principles, governance, value chain, management practices, continual improvement

NO.83 What does a service journey describe?

End-to-end interactions between a service provider and a service consumer

The internal workflows and processes of a service provider

The end-to-end lifecycle of a product

The sequence of value chain activities

NO.84 Which of the following BEST describes an operating model?

A set of rules that ensures consistent decision-making and accountability within the organization

A recommendation that guides an organization’s actions and decisions in all circumstances

A set of organizational resources designed for performing specific work or achieving a particular objective

A conceptual and visual representation of how an organization co-creates value with its customers

NO.85 How do service providers contribute to the creation of service value for consumers?

They reduce risks and provide resources through specialization

They eliminate the need for consumers to use any resources

They replace consumers’ responsibilities with their own services

They determine the financial outcomes for consumers directly

NO.86 Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

Organization

Partnership

Culture

Service Journey

NO.87 Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

organizations

outcomes

relationships

services

NO.88 How does an enabling value stream contribute to value creation?

By supporting the effective operation of core value streams

By replacing the need for core value streams

By defining customer outcomes and service expectations

By acting as the primary interface with service consumers

NO.89 Which activity focuses on minimizing the impact of incidents and disasters when they happen?

Transition

Operate

Support

Design

NO.90 Which of the following describes a sponsor within a consumer organization?

A person or group that has its own functions and authorities

A person or group that authorizes a change

The role that defines the requirements for a service

The role that authorizes the budget for service consumption

NO.91 Which lifecycle activity is focused on creating prototypes and specifications?

Design

Deliver

Support

Transition

NO.92 Which of the following is a part of purpose of’deliver’ activity?

Managing user onboarding

Monitoring support systems

Designing product prototypes

Obtaining supplier resources

NO.93 What enables the digital product and service management activities of an organization?

Value stream steps

Management practices

Vision and operating model

Value chain

NO.94 What does sustainability assure in the context of a service or product?

The service will meet the agreed requirements

The service will continually meet requirements for environmental responsibility

The service delivers the required functionality to meet business needs

The service supports the performance of the consumer

NO.95 A service provider commits to using recyclable components, reducing carbon emissions, and maintaining transparent supply chains. Which concept does this commitment represent?

Utility

Warranty

User experience

Sustainability

NO.96 How does the ‘organizations and people’ dimension contribute to effective product and service management?

By ensuring skills, culture, and communication support value creation

By defining the technologies used to deliver services

By managing relationships with external organizations

By automating workflows across value streams

NO.97 Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

Value streams and processes

Information and technology

Partners and suppliers

Organizations and people