Field-Service-Lightning-Consultant Dumps Updated Dec 30, 2023 Practice Test and 303 unique questions [Q60-Q78]

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Field-Service-Lightning-Consultant Dumps Updated Dec 30, 2023 Practice Test and 303 unique questions

2023 Latest 100% Exam Passing Ratio – Field-Service-Lightning-Consultant Dumps PDF

Salesforce Field-Service-Lightning-Consultant certification is an industry-recognized certification designed for professionals who want to demonstrate their expertise in the implementation and management of Salesforce Field Service Lightning solutions. Salesforce Certified Field Service Lightning Consultant certification is highly valued within the Salesforce ecosystem, as it demonstrates a candidate’s ability to design and deploy custom solutions using Salesforce Field Service Lightning. Candidates can prepare for the exam by studying the exam guide, taking online courses, or attending instructor-led training sessions.

Q60. Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

Implement Work Types and Skill Assignments.

Implement Assignment Rules and Work Orders.

Assign Skills and Skill Levels to Users.

Assign Skills and Skill Levels to Resources.

Q61. Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working
100 hours per week. How should this be configured in the system?

Create 5 Resources with 20 hours available a week.

Create a Resource with 20 hours available a day.

Create 100 Service Appointments with Contractors as Required Resources.

Create a Capacity-based Resource with 100 hours capacity a week.

Q62. universal container provides maintenance and emergency services to its
customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete Which features should a consultant use to reduce and increase technician productivity?

Resource schedule optimization

Reschedule appointment

Fix overlaps

Fall in schedule

Q63. Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

Create two Service Appointments and schedule them to the same Resource.

Create one Service Appointment and schedule it to two different Resources.

Q64. Service appointments in a “cannot complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a “cannot complete” status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

Define “cannot complete” as a pinned status for auto-dispatch services.

Define “cannot complete” as a pinned status for scheduling and optimization services.

Ensure that status transitions are configured to prevent the update from “cannot complete” to “none’.

Ensure that status transition are configured to allow the status update from “cannot complete” to “scheduled”.

Q65. Universal Containers has implemented a Knowledge solution for Agents to provide Field Technicians with information necessary to complete assigned work.
Which two capabilities will now be available? (Choose two.)

Manage Attached Articles and Search the Knowledge Base.

Attach Knowledge Articles to Work Order Line Items Only.

Attach Articles to Work Orders and Work Order Line Items.

Include Quick Actions and Global Actions in Attached Articles.

Q66. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

Each Asset will have a Service Appointment that will represent the work needed for each machine.

Each Account will have a Service Appointment that will represent the work to be done at the customer site.

Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

Q67. The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?

Assigned resources, owner of service appointment and member of user territory

Assigned resources, owners of service appointment and member of service territory

Owner of service appointment and member of service territory

Owner of service appointment and member of user territory

Q68. Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

Products Required for Service Resources

Products Required for Service Appointments

Products Required for Work Order Line Items

Products Required for Work Orders

Q69. Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?

Creating milestones for work orders requires an entitlement for case.

Creating milestone trackers requires a custom lightning component.

Creating entitlements for work orders requires a custom lightning component.

Creating entitlements for cases and work orders must be separated.

Q70. Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action.
What should a Consultant recommend to achieve this requirement?

Update the Service Appointment Status field.

Update the Service Appointment field “In Jeopardy.”

Update the Service Appointment Chatter feed.

Reschedule the Service Appointment for later.

Q71. Universal containers (UC) sells shipping containers and container parts. UC wants to track each customer’s container and associated parts for Florida servicing, sales, and reporting purposes.
Which solution should a consultant recommend to relate the parts to a customer’s container?

Create an asset hierarchy on the account with the container as the root asset and the parts as child assets.

Add the container as an asset on the account and mark the parts internal assets.

Add the container as a product on the account and the parts to a child product related list.

Create a hierarchical relationship between the parent product container and child parts products.

Q72. Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

Use Workflow to close the Case when all Work Orders are closed.

Use Process Builder to close the Case when all Work Orders are closed.

Use Workflow to close the Case when the Work Order is dispatched.

Use Process Builder to close the Case when the Work Order is created.

Q73. Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

Use Orders and Order Products.

Use Work Orders and define a hierarchy.

Use Products and Product Families.

Use Assets and define a hierarchy.

Q74. one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?

Service territory number

Service territories

Service appointment

Account

Q75. A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

Build a report to view Products Consumed on Work Order Line Items.

Build a report using the Service Appointment Inventory module.

Build a report to view Products Consumed on Work Orders.

Build a report using the Work Order inventory module.

Build a report to view Inventory Transactions.

Q76. A Universal Containers customer is having issues with three containers at the customer’s site. Each container is tracked as an Asset on the customer’s Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.

Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.

Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.

Q77. which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers

Assigned resource

Homebase travel

Resource skill level

Break duration

Q78. universal container (uc) sells shipping Containers and container parts. UC wants to track each customer’s container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?

Add the container as an asset on account and make the part internal assets

Add the container as product on the account and part to the child product related list

Create a hierarchical relationship between the parent product container and the child part product

Create an asset hierarchy on account with container as root asset and part as the child assets